Order Cancellation

• Before Shipment: Customers can cancel their orders before the items are shipped. You can request a cancellation by contacting our customer support team. In such cases, a full refund will be processed to your original payment method.
• After Shipment: Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return or refund under our Return Policy.

Return Policy

• Eligibility for Returns: We accept returns for products that are damaged, defective, or not as described. The product must be in its original condition and packaging.
• Return Window: You must initiate a return request within 7 days of receiving your order. To start a return, contact our customer support team.
• Non-Returnable Items: Certain items such as perishable goods (e.g., food products) are not eligible for returns.

Refund Process

• Refund Eligibility: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 14 business days.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (e.g., defective product). In such cases, we will bear the cost of return shipping.

Contact Us
If you have any questions regarding cancellations, returns, or refunds, please contact our customer support team at support@gulabitraders.com